Executive Summary
Edupay is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform. By using Edupay, you consent to the practices described in this policy.
Information We Collect
When you use Edupay, we may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and payment information.
- Usage Data: We collect information about how you interact with our platform, such as your IP address, browser type, and the pages you visit.
- Transaction Data: We collect information related to your transactions on Edupay, including the amount and currency of payments.
- Payment Information: Bank account details, credit/debit card numbers, currency preferences, and transaction history.
- School and Enrollment Information: Details about the educational institution you or your child are attending, enrollment status, and fees payable.
- Technical Data: IP address, browser type, operating system, and activity logs (for security and analysis purposes).
- Cookies and Tracking Data: Data gathered through cookies and other tracking technologies that help us enhance your user experience.
How We Use Your Information
- Provide our services: We use your information to process your payments, manage your account, and provide customer support.
- Improve our platform: We use your usage data to improve the functionality and user experience of Edupay.
- Communicate with you: We may use your contact information to send you important updates, notifications, and marketing communications.
- Comply with legal requirements: We may use your information to comply with applicable laws and regulations.
- Fee Management: To provide automated fee management services for educational institutions, including reporting and reconciliation.
- Security and Fraud Prevention: To detect and prevent any fraudulent or unauthorized activities on the platform.
Disclosure of Your Information
- Third-party service providers: We may share your information with third-party service providers who help us operate our platform, such as payment processors and customer support providers.
- Law enforcement authorities: We may disclose your information if required by law or to protect the safety of our users.
- Business partners: We may share your information with our business partners if necessary to provide our services.
- With Educational Institutions: We share relevant payment and enrollment information with the university or school to which your payments are directed.
Data Security
We are committed to maintaining the security of your personal and payment information. We employ a combination of encryption technologies, secure servers, and firewalls to protect your data against unauthorized access, disclosure, alteration, or destruction. However, please note that while we take reasonable steps to protect your data, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
Security of Your Information
- Data encryption: We use encryption to protect your personal information during transmission.
- Secure data storage: We store your information on secure servers.
- Access controls: We limit access to your information to authorized personnel.
Your Rights
- Access your information: You can request access to the personal information we hold about you.
- Correct your information: You can request that we correct any inaccurate or incomplete information we hold about you.
- Restriction: You can request that we limit the processing of your personal data under certain circumstances.
- Delete your information: You can request that we delete your personal information.
- Object to processing: You can object to the processing of your personal information for certain purposes.
- Portability: You may request that your data be transferred to another service provider.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at: edupay@accessbankplc.com.
Retention of Data
Edupay will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience and analyze platform usage. You can manage or disable cookies in your browser settings, though doing so may affect your ability to use some features of our platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.
